Returns and Refunds Policy for The Ceylon Store

Eligibility: To be eligible for a refund, please ensure that:

  • You have initiated the refund request within 7 days of receiving your order.
  • The item(s) you are requesting a refund for are unused, in their original condition, and in their original packaging.
  • You can provide proof of purchase, such as order details or receipts.

Refund Process: To request a refund, please contact our customer support team at info@theceylonstore.com. Kindly provide your order details, reason for the refund, and any supporting documentation. Our team will review your request and respond to you promptly.

If your refund request is approved, we will process the refund through the original payment method used during the purchase. Please note that the processing time for refunds may vary depending on the payment provider.

Return Shipping: In some cases, you may be required to return the item(s) at your own expense. Our customer support team will provide you with instructions on how to proceed with the return, including the return address. Please ensure that the item(s) are properly packaged to prevent damage during transit.

Contact Information: If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at info@theceylonstore.com. We are here to assist you and address any issues you may have.

Please note that our refund policy applies to purchases made through The Ceylon Store website (www.theceylonstore.com) and may not cover products purchased from other retailers or platforms.